Frequently Asked Questions

F.A.Q.

Our Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received.

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.

Please contact us about any issues by emailing us at [email protected], or send us a message HERE

Please describe the problem in as much detail as you can. If possible, please send us any relative images that can illustrate the problem as well.

Once claim submitted, we will get in touch with you as soon as possible.

Claims deemed an error on our part are covered at our expense.

Reasons for Returns

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Size Exchanges – Size exchanges are to be offered at customer’s expense.  Customers will need to request for a return and make a new order for an updated size. We strongly recommend that you refer to the product measurements provided for each product.

Please do not return an item without contacting us first. A refund will not be issued for any unapproved returns.

Shipping

It takes about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (mugs etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made the following tables to help you out.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Shipping speeds

TO BASIC EXPEDITED
USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Australia 10-20 business days without tracking 1-5 business days via FedEx
International from USA 10-20 business days without tracking 1-5 business days via FedEx
International from Europe 5-10 business days to Europe
10-20 business days worldwide
1-5 business days via FedEx

Shipping methods

USA

BY DELIVERY TIMES TRACKING NOTES
USPS First-Class Mail 3-5 business days Yes This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
USPS Priority Mail 1-3 business days Yes Shipping times for Priority Mail are typically quicker than First-Class.
FedEx Smart Post 2-7 business days Yes FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
USPS ParcelSelect 2-8 business days Yes
FedEx Ground 1-5 business days Yes Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.
FedEx 2 Day 2 business days Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx Standard Overnight Next business day – afternoon Yes
DHL Expedited 3-6 business days Yes Similar to FedEx Smart Post, final delivery is completed by USPS.
DHL Expedited Max 2-4 business days Yes

International from USA

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BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 5-20 business days worldwide; 5-12 to Canada No This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.
International Economy With Tracking 7-16 business days worldwide; 4-8 days to Canada Yes Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.
USPS First-Class Package Int’l 10-20 business days Yes Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.
USPS Priority Mail Int’l 6-10 business days Yes
FedEx Ground 2-7 business days to Canada only Yes Ideal for heavy international ground deliveries to Canada.
FedEx International Economy 2-5 business days; 2-3 days to Mexico and Canada Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx International Priority 1-3 business days; next-day in Canada and Mexico Yes

International from Europe

BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 5-10 business days to Europe; 10-20 days worldwide; 1-3 days to Latvia No Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.
International Express Mail With Tracking 3-8 business days to Europe; 1-2 days to Latvia Yes Recipient’s phone number required for delivery.
FedEx International Economy 4-6 business days Yes
FedEx International Priority 1-3 business days Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
DHL Express 1-2 business days Yes